If you are experiencing feeding, loading, or functional issues with a Glock drum magazine purchased through CAA Gear Up, technical support and warranty assistance are handled directly by the manufacturer, RWB (Red White & Blue LLC). RWB handles all direct diagnostics, troubleshooting, and replacement inquiries for their drum magazine line.
To ensure you receive the fastest resolution for operational issues, RWB requests that all customers contact their executive engineering and customer care team directly. RWB technical staff can assist with spring tension adjustments, loading procedures, break-in protocols, and warranty replacements.
Refer to the official contact details below to reach out directly to RWB leadership and technical support:
| Contact Details | Information & Channel | Direct Action Required |
| Manufacturer | RWB (Red White & Blue LLC) | Primary producer for CAA-distributed Glock drum magazines. |
| Contact Person | Young K. Leigh, Ph.D. (President) | Direct contact for manufacturer support and technical inquiry. |
| Support Email | ykleigh@outlook.com | Send an email detailed with order details, firearm model, and specific issue description. |
| Official Website | www.rwbllc.com | Visit for direct product line information and official support contact. |
Before contacting RWB technical support, perform the following basic troubleshooting checks:
Verify Ammo Specifications: Ensure you are using high-quality, factory-new brass-cased ammunition (avoid reloads or steel-cased ammo during initial break-in).
Check Drum Spring Loading: Confirm that the drum loading wheel mechanism is fully rotated and released according to RWB loading instructions to maintain uniform spring tension.
Clean & Inspect: Check the inner drum track and magazine tower for debris, excess oil, or obstruction.
đź’ˇ SUPPORT TIP: When emailing RWB customer support, include clear photos or a short video demonstrating the loading/feeding issue along with your original CAA Gear Up purchase invoice to expedite your warranty request.