CAA Gear Up provides a 1-year limited warranty covering defective or broken CAA products from the date of purchase. To qualify for warranty coverage, repair, or product replacement, a valid proof of purchase is strictly required. All warranty inquiries and claims are managed by submitting a support ticket through our online contact portal.
Review the summary table below for coverage duration, eligibility requirements, and claim submission channels:
| Warranty Feature | Policy Term & Operational Requirement |
| Warranty Term | 1 Year from the original purchase date. |
| Eligible Conditions | Defective materials, manufacturing defects, or broken components under normal use. |
| Mandatory Documentation | Valid Proof of Purchase (order receipt, invoice, or authorized dealer sales slip). |
| Official Submission Portal | Online Support Ticket via CAA Contact Us Page. |
Before opening a claim ticket, locate your order receipt, original sales invoice, or official payment confirmation. Proof of purchase is required to establish warranty eligibility.
Select Support or Warranty Claim as your topic.
Include your order number, a brief explanation of the defect or broken part, and attach clear photographs showing the item's condition and the manufacturer defect.
Once your ticket is reviewed by our technical support team, you will receive follow-up instructions via email. If physical inspection or repair is required, a customer support representative will issue instructions on how to package and send your unit to our facility.
đź’ˇ WARRANTY SERVICE TIP: Do not send products back to CAA Gear Up without first opening a support ticket and contacting customer support. Packages received without prior authorization or identification paperwork cannot be processed.