Return, Exchange, & Repair Policy | CAA Gear Up

What is the CAA Gear Up return, exchange, and repair policy?

All return and exchange requests must be initiated within 30 days of the item's delivery date with valid proof of purchase. Returned items must be in unused, undamaged condition in their original packaging. Standard returns submitted for a refund are subject to a 20% restocking fee. Defective or damaged items purchased directly from CAA on or after April 22, 2025, are eligible for replacement, exchange, or refund.

🔍 Return, Refund, and Exchange Policy Summary

Review the breakdown below to understand return windows, condition criteria, restocking fees, and dealer vs. direct purchase rules:

Policy CategoryRequirement & Operational Guideline
Return Window30 days from the verified carrier delivery date.
Item ConditionMust be unused and undamaged. Used or altered items will be rejected and returned.
Restocking Fee20% restocking fee deducted from all standard refunds.
Direct Purchases (On/After April 22, 2025)Eligible for refund, exchange, or direct replacement if defective or damaged.
Third-Party Dealer PurchasesCAA repairs manufacturer defects directly, but refunds must be issued by original dealer.
Repair Return Shipping Fee$13.95 return shipping fee applies to all repair dispatches within the USA.

⚙️ Step-by-Step Return and Repair Instructions

1. Contact Customer Support Prior to Shipment

Never ship items back to our facility without prior authorization. Contact CAA Customer Service first to initiate your return request and receive authorization.

2. Standard Returns & Restocking Fees

  • Standard returns for non-defective items will incur a 20% restocking fee, which is automatically deducted from your final purchase refund.

  • Return shipping charges are the responsibility of the customer.

3. MCK Repairs for Dealer / Third-Party Purchases

If you purchased your MCK or accessory from a third-party dealer or distributor rather than directly from CAA Gear Up:

  • CAA will fulfill repair requests for manufacturer defects.

  • Refunds cannot be issued by CAA for dealer purchases and must be requested through the dealer where the item was purchased.

4. How to Ship Items for Repair

For MCK kits or products being sent in for factory service or repair:

  1. Include a copy of your original purchase receipt inside the box.

  2. Clearly write or mark the word "REPAIR" on a note inside the package or on the outside of the box.

  3. Include payment or arrangement for the $13.95 return shipping fee (CAA does not cover freight charges on repair returns).

  4. Address the shipment to:

📦 CAA REPAIR DEPARTMENT ADDRESS:

CAA USA / META Tactical

Attn: REPAIR

250 N Congress Ave

Delray Beach, FL 33445